Office Representative - State Farm Agent Team Member
Full Time in Fully Remote - US
We are currently seeking an organized and detail-oriented individual to join our team as an Appointment Scheduler. In this role, you will be responsible for efficiently managing and coordinating appointments for our clients/customers. You will play a crucial role in maintaining our appointment schedule, ensuring smooth operations, and providing excellent customer service. Key Responsibilities: Schedule and manage appointments for clients/customers based on their preferences and availability. Coordinate with team members or departments to allocate resources and ensure seamless scheduling. Communicate with clients/customers to confirm, reschedule, or cancel appointments as necessary. Maintain accurate and up-to-date appointment records using our scheduling software/system. Provide exceptional customer service, addressing any inquiries or concerns related to appointments. Assist in managing and resolving scheduling conflicts or issues that may arise. Collaborate with the team to optimize scheduling processes and improve overall efficiency. Qualifications: High school diploma or equivalent. Additional education or certification in a related field is a plus. Proven experience in appointment scheduling or a similar administrative role. Proficient in using scheduling software/systems and other relevant tools. Excellent organizational skills with the ability to manage multiple appointments simultaneously. Strong attention to detail and accuracy in maintaining scheduling records. Exceptional communication skills, both verbal and written. Ability to work well under pressure and in a fast-paced environment. Customer service-oriented mindset with a friendly and professional demeanor. Benefits: Competitive salary and benefits package. Opportunities for growth and advancement within the company. Positive and collaborative work environment. Work-life balance initiatives. This is a remote position. Compensation: $30.00 - $36.00 per hour My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Mascoutah, IL and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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